Privacy Policy

Last updated: 18 June 2026

Top IT Host Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way.

This Privacy Policy explains how we collect, use, store, share and protect personal data when you visit our website, contact us, use our services, or interact with us.

1. Who we are

Top IT Host Ltd is a company based in the United Kingdom.

Contact details
Email: info@topithost.com
Company number: 10175098

For the purposes of UK data protection law, we are the data controller for the personal data described in this Privacy Policy.

2. What personal data we collect

We may collect and process the following personal data:

• Name.

• Email address.

• Phone number.

• Company name.

• Technical information, such as IP address, browser type, device type, operating system and website usage data.

• Cookie and analytics data.

• Any information you provide when you contact us, submit an enquiry, request support, or otherwise communicate with us.

If you are a customer or service user, we may also process information relating to the services we provide to you.

3. How we collect data

We collect personal data in the following ways:

• Directly from you when you complete a contact form, email us, call us, or otherwise communicate with us.

• Automatically through our website using cookies and similar technologies.

• From third parties such as payment providers, analytics tools, hosting platforms, and service partners where relevant.

4. Why we use your data

We use your personal data for the following purposes:

• To respond to enquiries and provide customer support.

• To deliver our services and manage our business relationship with you.

• To send administrative information, such as service updates or billing information.

• To improve our website, services and user experience.

• To monitor website performance, security and usage.

• To comply with legal and regulatory obligations.

• To prevent fraud, misuse, and security incidents.

• To send marketing communications where permitted by law or where you have consented.

5. Lawful bases for processing

We process personal data under one or more of the following lawful bases:

• Contract: where processing is necessary to enter into or perform a contract with you.

• Legitimate interests: where processing is necessary for our legitimate business interests, provided your rights do not override those interests.

• Legal obligation: where processing is required by law.

• Consent: where you have given clear consent, for example for certain cookies or marketing.

• Vital interests: where processing is necessary to protect someone’s life in rare cases.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate properly, improve performance, and understand how visitors use the site.

We use Cookies Control to manage cookie consent. You can change your cookie preferences at any time through the cookie banner or settings on our website.

Cookies we use

Based on the cookies shown in your screenshot, we may use the following analytics cookies:

These cookies are used for analytics and performance measurement and may be placed only where consent has been provided, depending on your cookie configuration.

You can usually manage cookies through your browser settings as well, although disabling some cookies may affect how the website works.

7. Analytics

We may use analytics services such as Google Analytics to understand how visitors use our website and to improve our content and services.

Analytics data may include:

• Pages visited.

• Time spent on pages.

• Browser and device information.

• Referring pages.

• Approximate location based on IP address.

• Interaction with website features.

Where required, analytics cookies and tracking will only be used after consent is obtained.

8. Marketing

Where permitted, we may send you marketing communications about our services, updates, or relevant company information.

You can opt out of marketing at any time by following the unsubscribe instructions in the message or by contacting us at info@topithost.com.

We will not sell your personal data to third parties.

9. Sharing your data

We may share personal data with trusted third parties where necessary for the purposes set out in this policy, including:

• Website hosting providers.

• Email and communication providers.

• Analytics providers.

• Payment processors.

• IT support and security providers.

• Professional advisers such as accountants, auditors, or lawyers.

• Regulatory or law enforcement bodies where required.

We only share the minimum information needed and require third parties to handle your data securely and lawfully.

10. International transfers

Some of our service providers may process personal data outside the UK.

Where this happens, we take appropriate steps to ensure your personal data is protected, such as using approved safeguards and lawful transfer mechanisms.

11. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

Retention periods vary depending on the type of data and the reason it is processed. When data is no longer needed, we will securely delete or anonymise it.

12. Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website or online transmission is completely secure, and we cannot guarantee absolute security.

13. Your rights

Under UK data protection law, you may have the following rights:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you want to exercise any of these rights, contact us at info@topithost.com.

14. Data protection complaints

If you have a concern or complaint about how we handle your personal data, please contact us first so we can try to resolve it.

How to complain
Email: info@topithost.com
Please include enough detail for us to investigate your complaint properly.

We will acknowledge your complaint within a reasonable timeframe and aim to respond within 30 days. If the matter is complex, we may need more time, and we will keep you informed.

If you are not satisfied with our response, you also have the right to complain to the UK Information Commissioner’s Office (ICO):
Website: https://ico.org.uk

15. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we recommend reviewing their privacy policies before providing any personal data.

16. Children’s privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal data from children under that age.

If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove it.

17. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data.

Any updated version will be posted on this page with a revised “Last updated” date.

18. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Top IT Host Ltd
Email: info@topithost.com