Terms and Conditions of Use
Charges (Pay As You Go users)
Charges will depend on duration of the remote session, job scope or the day providing support. We request you to confirm the charges with us before letting us providing technical support.
Charges (monthly contract users)
You would still need to fill in your name and email but the remote technical support is totally FREE and Unlimited at anytime.
Your Data and System / Network
Whilst we embark on taking all due care in the use of your computer, Top IT Host cannot guarantee this service will resolve the IT problem or that the attempt to resolve technical issues will not cause additional problems requiring an onsite or back-to-base support call. Top IT Host is not liable for any consequential damages and it is the client’s responsibility to backup all applications and data prior to the session.
Please close any personal or confidential information on your screen, as the technician will be viewing your desktop.
Software
Top IT Host uses the software ‘TeamViewer Quick Support’ to provide remote assistance and technical support. Features of this software include:
Easy to use and totally secure.
You are in full control and can end the session at any time.
Completely secure data channels with key exchange and AES (256 Bit) session encoding, the same security standard used in HTTPS/SSL technologies – the gold standard in security on the internet.
Ability to diagnose and resolve problems remotely.
Allow your support representative to view or control your desktop.
Transfer files via direct transfer to or from the support representative (optional).
Remote Connection
When you have agreed to use our remote service you will need to fill in your Name and Email followed by ticking the confirmation Checkbox to download the TeamViewer Quick Support application. Once the application is downloaded then click Run and provide us with the ID and one-off Password so we can access your system to provide technical support while you can see our mouse clicks and movements. Please note that this is not an unattended remote access software or utility like others, this is a one-off access software/utility which changes every time its password so that your system is inaccessible unless you (service user) open the TeamViewer Quick Support Application, run it and provide the id and password .
Disclaimer
By using this Remote Support Service you understand that:
All remote service and software provided ‘as is’ and at customers sole risk.
You are responsible for the backup of your data and applications.
Top IT Host is not liable for consequential damages of any kind.
Top IT Host is not liable for unauthorized access to anybody’s computers via the remote software ‘TeamViewer’ (anyone can connect to your computer using TeamViewer, however they will need the password and unique identifier to do so).
Top IT Host will not disclose passwords or IDs to any undisclosed 3rd party.
Please note, all the remote session initiated via our website is a Quick Support application which means that no remote software will be installed on your pc. This is a portable one-off Quick Support Application which is ONLY active if you provide us the id and password which changes every time you open the Quick Support Application downloaded via www.topithost.com
Privacy Policy
Welcome to Top IT Host Ltd. Users from any part of the world that use our services, will have their information shared internally with those associated with Top IT Host Ltd. Your information will not be given to any third parties, unless consented by you.
What personal information does Top IT Host Ltd collect?
We collect your name, company details such as business name, address, website, telephone number, email, if you have contacted us via our contact form, submitted the Get a Quote form or used our Remote Support form. We keep these details for as long as necessary to generate quotes, invoices or to contact you in relation to your submitted enquiry.
How long is your personal information stored?
We might keep your information longer than mentioned above if you enter a service contract with us. We will include our retention policy with our contracts.
What third parties will have access to my personal information?
We at Top IT Host Ltd will keep your personal information within our internal system. We will not share your details with any third parties unless instructed by you. Any personal information that maybe passed on to third parties will be done by with your consent through the use of Top IT Host Ltd. We will not be responsible how your data is used by the third parties.
What are your rights?
The right to access and acquire a copy of your personal information if we hold any.
The right to have your personal data deleted and removed from our system
You have the right to request for any or all of your personal information to be deleted from our system. However, we will evaluate each request subject to any obligations or legal rights regarding this data. Please note, once your information has been deleted and removed from our system we might not be able to provide you with a service. If you wish to rejoin the company you will need to re-register and re-enter your personal information.
How to contact us?
If you wish to discuss or require more information regarding the statement you have read then please contact us through one of the following methods:
Email us at
info@topithost.com
How are you notified of any changes?
Any changes that are made to this statement will be posted on our, please check our site regularly to stay up to date with the changes.
